Built to Simplify Admin Back Office Daily Operations For Pest Control Companies

Behind every successful pest control company is a well-run back office, one that keeps schedules tight, communication clear, and operations smooth.

What We Handle

You don’t have to spend hours managing calls, reschedules, or route changes.
Our trained, managed, and performance-tracked remote team does it all, using the same tools and processes your office already runs on.

Job Scheduling & Route Optimization

Schedule and confirm customer appointments
Manage reschedules and cancellations
Balance technician workloads by geography and priority
Update real-time job statuses and notify customers
Handle same-day route adjustments for emergency jobs

Email Management

Answer and respond to customer emails and texts
Manage service inquiries, appointment requests, and complaints
Send reminders and confirmations for upcoming visits
Route urgent messages to technicians or office staff
Maintain logs and follow-up lists for accountability

Client Communication & Reschedules

Proactively reach out to customers for service reminders
Manage follow-ups on missed appointments
Coordinate with technicians for reschedule availability
Track communication history in PestPac, FieldRoutes, Briostack and likes
Confirm and document every change in real time

Data Entry & CRM Updates

Input and update customer and job data in PestPac, FieldRoutes, Briostack and Likes
Maintain lead, estimate, and renewal records
Track service completions and technician notes
Update customer preferences and history logs
Generate basic reports for management review

Renewal Follow-Ups & Contract Management

Ready to incorporate global talent?

Learn more to see if Infinity is a good fit for your needs.